Frequently Asked Questions

No. Every call, WhatsApp message and on-site interaction is handled in English from start to finish — that's the entire point of the service. You never need to translate anything yourself.

All of Paris (all 20 arrondissements) plus roughly 20km around the city, including towns like Neuilly-sur-Seine, Courbevoie, Levallois-Perret, Puteaux and Boulogne-Billancourt.

Most jobs fall between €90 and €250, but the exact price depends on the issue. You'll get a clear price confirmed over the phone or on-site before any work starts — never a surprise on the invoice.

It depends on the time of day, your location and current demand, but we aim to get someone to you quickly for genuine emergencies. You'll be given a realistic estimate as soon as you contact us.

Yes, always. The plumber diagnoses the issue first and confirms the price with you before touching anything. If it turns out to be bigger than expected, you'll get a written quote rather than a surprise.

Both. Card or cash, whichever is easier for you — payment goes directly to the plumber who does the work.

Yes. We work with a network of verified, insured plumbers rather than a single in-house team, which is how we can dispatch quickly across Paris and the surrounding area at any hour.

Yes. This is one of our most common situations. Message us in English, and we'll coordinate access and updates directly with your guest so you don't have to be the middleman from a different time zone.

Yes — the English-speaking line is answered 24 hours a day, every day, including nights, weekends and public holidays.

Both. Most people reach out because something needs fixing quickly, but you can also get in touch for a non-urgent repair or a boiler check — just let us know it isn't urgent when you contact us.